Frequently asked questions about Blu Navy Ferries

Yes, BluNavy offers the on-board booking of tickets by paying with a credit or debit card.
It is not possible to pay by cash or bank transfer.

The following surcharges apply on board:

Ordinary Tickets:

+€5 per person, including children and infants

+€5 per vehicle

+€5 per trailer/caravan/trolley

Tickets for Elba residents, Piombino residents and Elba natives:

€+1 per person, including children and infants

€+1 per vehicle

€+1 per trailer/caravan/trolley

Coupons, promotions or special rates cannot be applied on board, other than for Residents of Elba, Residents of Piombino and Natives of Elba.

For the family unit of the card holder and other holders of the property, disembarkation fees can be deducted by filling in the appropriate form.

Disembarkation fees are only applied on the route from Piombino to Portoferraio, tickets from Portoferraio to Piombino are otherwise free.

To take advantage of the concession, it is necessary to purchase a ticket through the call centre, chat, WhatsApp, by e-mail or directly at the ticket office.

All trailers over 1.5 metres fall under the category “Caravans”. If you select this option, you will be asked to specify the actual length of the trailer.

The selection does not include a car, so you will need to choose the correct car category and add “Caravan” to your booking.

In order to travel with BluNavy while pregnant, a gynaecological medical certificate issued no later than 48 hours before the journey is required, stating that you can travel safely by sea.

While on holiday on the Island of Elba you can contact the general number 0586-223456 valid for all areas.

Yes, on the upper parking deck of the Acciarello and Tremestieri ships there is a large outside parking area where you can remain in your vehicle.
This option is designed for those travelling with four-legged friends and for people with reduced mobility, but is accessible to all BluNavy customers subject to availability.

To request to be placed on the outside car deck go to the embarkation point with your four indicator lights on, the boarding staff will come and ask about your requirements and guide you through the boarding procedure.

The parking space on the upper parking deck cannot be reserved, we ask you to arrive in advance of the scheduled boarding time to ensure availability.

During the crossing you can stay in your vehicle with the engines off, take a walk, enjoy the view, smoke and use the toilets.

From Piombino:
Piazzale Premuda, 57025 Piombino LI
From Piombino, BluNavy departures are usually made from Pier 1 or 2

From Portoferraio:
Blu Navy Ferries Acciarello – Island of Elba (LI), Literno, LI
From Portoferraio, Blu Navy departures are usually made from Pier 7 or 6, these are the piers closest to the town.

Where are the BluNavy Ticket Offices?

In Piombino:
Piazzale Salvador Allende, 11 – 57025 Piombino

Stazione Marittima P. Premuda, 8 – 57025 Piombino

The ticket office is located near the entrance, in the large foyer on the first floor of the building opposite the embarkation piers.

In Portoferraio:
Blu Navy – Ferries, Calata Italia 24/A, Portoferraio, LI
You will find us under the arcades, right in front of pier 6.

Yes, it is possible to travel independently from the age of 16 with the written permission of parents or guardians.
The form, called Manleva, must be completed, signed and sent to [email protected] together with an identity document of the signatory.

The form can be downloaded HERE.

Passengers under 16 years of age must have their ticket linked to an adult’s ticket.
The link is automatic when tickets are issued together, please contact us in case of a ticket issued separately.

Unfortunately, you cannot swap routes.
If you find that you have had a ticket issued with the routes reversed, contact us immediately via Chat, call centre, e-mail and ticket office: we will find a solution together.

To register on our website go to make a booking.
In the top right-hand corner, a blue button with the word Login, will appear, through which you will be redirected to the login page.

Click on Register, enter the required information and accept the terms and conditions.
Follow the authentication procedure entering your pin, if it is not valid please do not hesitate to contact us.

No, BluNavy does not require ID documents at embarkation unless the ticket has been issued with a nominative promotional fare (Second Home, Residents, Natives etc.).

However, we advise you to always travel with all your documents, many facilities on the Island of Elba require them at check-in.

The new second home card grants you a discount of up to 30% on all BluNavy journeys, all year round.
The card is designed to benefit those who own property on the Island of Elba by discounting the price for the card holder and their vehicle.

Only one card may be issued per property, even if the holders are different.

For all persons listed on the land registry or belonging to the household of the holder of the card, we provide a discount of €5 on disembarkation fees in Portoferraio, therefore it is applicable on journeys from Piombino to the Island of Elba.

Simply fill in this form to benefit from the exemption.

By booking the ticket via Chat, Call Centre or Ticket Offices you will be able to request the exemption, however if you book the ticket via the website the option is not yet available as it cannot be verified by the system.

IRREGULARITIES:

If irregularities are found, the ticket issued with the discount code will be cancelled.
In the event of repeated violation of the policy the card will be permanently withdrawn and no further issue with the same registration details will be possible.

Go to our website booking.blunavytraghetti.com and go to make a booking
Register (if you have not done so already) or login via the blue button in the top right-hand corner.
In the menu in the top right-hand corner, go to “MY CARDS” and choose the option “SECOND HOME OWNER”.
Make the request in this section for the ISSUE OF A NEW CARD (even if you already have an old one)
Fill in all fields, entering:
1. Passport photos
2. Land registry document updated to 2023 (previous years’ documents will not be accepted)

The updated land registry document can be downloaded FREE OF CHARGE at https://www.agenziaentrate.gov.it/portale/area-riservata, clicking on “Access the Reserved Area” and entering your credentials (Electronic Identity Card (SPID/CIE)). Within your profile you will find the link “LAND REGISTRY DOCUMENT” that will allow you to download the updated PDF file of the properties registered in your name.

3. Copy of your identity document

6. Now the application for your new card will be complete!

To speed up the procedure, please notify us by email at [email protected] to confirm that all your details have been entered in full.

7. The data entered will be verified and you will receive an e-mail with the digital card with a new code.

The new card will now appear in the dedicated area of your BluNavy profile, login to your profile before booking to get the discount.

Are you a holder of an SC00 card****? In order to continue to receive the exclusive discount of up to 30% on passenger and vehicle card holders, you will need to go to our website to apply for a new digital card.

Land registry and personal documents should not be sent to our inbox but should be entered personally in your account after registering on our website.

Yes, you can request an invoice during the booking process by ticking the corresponding box during the online order summary.
Contact us to register your company and issue the ticket with an immediate or deferred invoice.

Our sales department will be able to help you and propose customised agreements in the case of frequent travel.

Yes, you can change the date and time of your reserved journey by contacting us through WhatsApp, Chat, e-mail or via our call centre, or through the ticket office.

If you have a BluNavy account you can edit your ticket from your personal area!

It is possible to change the date and time of your journey up to 30 min before the ship’s departure, subject to availability and possible fare adjustment.

No administration fees are applied.

Changing the time through the BluNavy staff will guarantee access to the route for which the ticket was changed.

In case of last-minute delays or advances, you can always count on the “leave earlier leave later” option

Penalties may be applied for cancellation and subsequent reimbursement of the ticket, which increase as the departure date gets closer:

Reimbursement of 100% of the ticket cost within 30 days of departure and the day of issue

10% deduction if cancelled within 30 days of travel

20% deduction if cancelled within 10 days of travel

30% deduction if cancelled within 48 hours of travel

50% deduction if cancelled within 24 hours of travel

The ticket is non-refundable within 24 hours of the departure of the booked journey.

If you want to cancel your trip, please contact us via WhatsApp, Chat, e-mail or the call centre.

The ticket can be cancelled either in part or in full by proceeding with the agreed reimbursement via Bank Transfer, issuance of Coupons or topping up of the BluNavy wallet.

At the following link, you can find all our terms of navigation.
At this link, you can find the form for reimbursement.

Yes: to change the number plate and car model you can contact us via WhatsApp, Chat via our website www.blunavytraghetti.com, or through our E-mail or Call Centre.

If the car is longer than the category entered, we can easily add “extra length”.

Changes are free of charge for all cars in the same category.

Changing the category of vehicle on the ticket (e.g. from car to motorcycle) is not permitted, however do not hesitate to contact us, and we will find a solution together.

Yes, you can make changes to the ticket to correct omissions, typing errors and add useful data, or change the car in the same category.
All changes are free of charge.

It is not possible to change the name on the ticket, as tickets are nominal and non-transferable.

In case you need to make changes, you can contact us via WhatsApp, Chat via our website www.blunavytraghetti.com, or through our e-mail or call centre.

Certainly, however for the safety of our passengers we ask you to arrive with the tank almost empty and inform the boarding staff that you have an LPG vehicle.

At the embarkation point, turn on all four indicator lights: you will attract the attention of our staff, who will position the LPG vehicle in the most appropriate area of the parking area.

Our company offers the “LEAVE EARLIER OR LATER” option free of charge on all BluNavy tickets, giving you the opportunity to leave BEFORE or AFTER the scheduled departure time, subject to the availability of seats, without having to go through the ticket office, and with no additional costs or fare adjustments, by simply going directly to the boarding point.

To take advantage of this opportunity, go to the boarding point for the journey you wish to take 15 minutes beforehand, and our ground staff will be able to help you position your car correctly.

The offer is valid EXCLUSIVELY for journeys on the booked departure date, i.e. for same-day departures at a time before or after the scheduled departure time, and only after all passengers duly booked on the journey have boarded.

No, no documents are necessary.

Certainly!
We are happy to welcome pets on board our ferries to the Island of Elba. You will find where to buy a ticket for your pet during the booking process, in the “Accessories” section, or you can add your ticket directly at the ticket office before you leave.

For everyone’s safety on board, we invite you to follow a few simple rules.

Dogs:
For larger dogs we ask that they be provided with a leash and muzzle for the duration of the trip, smaller dogs can stay comfortably inside their carriers or take a walk on the open deck while on a leash.
You must remain in the open areas of the ship.

Cats:
Your feline companion can travel in its carrier. We recommend quieter areas of the ship for cats; in the middle rows they will feel much less movement from the waves.

Other small animals such as canaries, iguanas and hamsters can travel in their own cages.
For horses and other large animals, please contact the Call Centre or e-mail us at [email protected].

For peace of mind when travelling with your pet, we would like to point out the possibility of remaining in your vehicle during the crossing by asking the boarding staff to place you on the upper parking deck.

To access your personal area, go to make a booking.
You will find the blue “Login” button at the top right of the timetable page.

Enter your e-mail and password in the appropriate fields or register

– By accessing your personal area you will be able to:
– Manage your personal details
– Request cards and subscriptions
– Check your BluNavy wallet
– View, download and edit your tickets.

Yes, the ship has large tables that you can work at. Tables are available in all communal areas of the ship, such as the common room, dining area and bar area.

No, since it is a journey that takes less than an hour, the ship does not offer any other services for people who want to work, however it will be possible to use the bar area and choose the best seat available for your needs.

There is no Wi-Fi connection on the ships, but for those who want to hotspot with their phone, the connection will be stable and available throughout the journey.

Yes, you can smoke in the open areas of the ship.

Both ships offer two large open areas: an outdoor deck and the side decks of the ship. The outside deck is the ideal place for sunbathing, taking a walk or simply admiring the view. The side decks of the ships are equipped with wooden benches and offer a panoramic view of the sea and the coastline of the island of Elba. The outdoor areas on the side decks are more sheltered from the wind and sun, and are perfect for those who prefer to stay cool.

In the open areas of the ships that connect Piombino to the island of Elba you can enjoy a variety of activities, including sunbathing, taking a walk, admiring the view, reading a book or sleeping.

No, unfortunately it is not possible to change the volume of the on-board television.

On-board televisions are available in all communal areas such as the lounges, near the bar and at the entrance.

The ship offers a wide range of television channels, including films, series, documentaries, children’s programmes and news. There are television channels available in Italian, English, French, German and Spanish.

You can contact the on-board assistant at any time, by simply asking them for information. You will find the assistant in the communal areas of the ship such as the common room, the restaurant area and the bar area.

You can ask the on-board assistant anything about the trip, such as:

Departure and arrival times
On-board services available
Restaurants and entertainment
Information on activities on the Island of Elba
Assistance with luggage
Assistance for people with disabilities
Any other questions you may have 😀

The on-board assistant is available in all areas of the ship, and always wears a blue uniform bearing our company logo.

Embarkation and disembarkation times for cars on board Blu Navy ferries are optimised to minimise waiting times. Thanks to the double bridge and the company’s operational efficiency, vehicle embarkation and disembarkation take place in a quick and organised manner, ensuring a smooth travel experience without significant delays.

Yes, you can stay in your car on the outside deck during the crossing with Blu Navy ferries. If you wish to enjoy the journey from the comfort of your vehicle, you will have the opportunity to do so. However, we recommend that you follow the instructions given by the on-board staff to ensure safety during the crossing.

The “leave earlier leave later” service is only valid for the same day as your booking.

You can take advantage of the “leave earlier leave later” service in two ways:

1) At the ticket office: if you arrive early and wish to leave earlier, or if you arrive late and wish to leave later, you can go to the ticket office and ask for a new ticket, which may include a price adjustment.

2) Upon embarkation: if you arrive early and wish to leave earlier, or if you arrive late and wish to leave later, you can go to the embarkation dock and ask to be placed on the waiting list. If there are still seats available after all booked passengers have boarded, you will be able to board with no price adjustment.

The “leave earlier leave later” service is a travel option that allows you to advance or postpone the departure time of your ferry if you arrive early or late.

Access to the benches outside the ship is permitted during the crossing, unless weather conditions or other special circumstances prohibit doing so for safety reasons. In the event of adverse weather conditions or instructions from the ship’s staff, you may be asked to move inside the ship to ensure the safety of all passengers.

Yes, you can bring your own pillows or blankets to make your seat more comfortable. However, you are advised to check the specific rules of the ferry company regarding the use of personal items on board to ensure compliance with safety regulations.

Currently, seats on board Blu Navy ferries are available on a free-access basis. This means that it is not possible to reserve specific seats in advance. We recommend that you arrive early to ensure that you can find your preferred seat.

Yes, the fare differs slightly from the normal ticket price as your motorcycle will be secured by one of our attendants and placed in the special section in the ship’s parking area.

No, simply indicate that you have a motorcycle in the box provided when purchasing your ticket.

Blu Navy ferries accept different types of motorcycles, including road bikes, enduro bikes and scooters. Make sure that your motorcycle is properly insured and meets the safety requirements for transport on board.

Yes, the fare differs slightly from the normal ticket price as your bicycle will be placed in the special section in the ship’s parking area.

No, simply indicate that you have a bicycle in the box provided when purchasing your ticket.

Blu Navy ferries accept a wide range of bicycles, including conventional, electric and folding bicycles. Make sure your bicycle is properly packed or protected to avoid damage during the crossing.

Besides the dedicated play area for the little ones, Blu Navy is known for its punctuality and convenient timetables, which are two of our strengths. So while the children are having fun, parents can relax and enjoy the journey, knowing that they will arrive at their destination on time. With Blu Navy, everyone is happy!

The safety of our young passengers is a priority for us. The play area is designed with high safety standards, and our on-board staff are always available, friendly and ready to provide assistance, ensuring that children can have fun in a safe environment.

Yes, absolutely! Blu Navy’s ferry Acciarello is designed with the needs of young children in mind. We have a fantastic play area on board which is safe and where children can have fun and let their imaginations run wild during the journey.

In the event of a delay on arrival, compensation may be payable based on the price paid for the ticket, according to the minimum levels established by the regulations. However, no compensation will be paid in the event of a delay caused by dangerous weather conditions or extraordinary circumstances that prevent the service from running.

There are fees for cancelling tickets on the Piombino-Portoferraio route and on the Santa Teresa-Bonifacio route. The penalties vary according to how soon the cancellation takes place before the departure time. Please note that failure to cancel within the specified time, or if the ticket issued bears a non-refundable fare, then you will not be entitled to a refund.

Tickets issued at the standard fare can be refunded if the cancellation occurs within 24 hours prior to the booked departure. The refund may be requested at the ticket offices operated by the carrier or through the retailer where the ticket was purchased. Refund fees are applicable in proportion to the time of cancellation.

Our on-board team is made up of qualified professionals who are specially trained to assist people with reduced mobility, both in everyday situations and in emergencies. Recognisable by the inscription “CREW” on the back of their uniforms and an identification badge, we are ready to offer assistance to ensure a smooth and trouble-free journey.

The safety of our passengers is our top priority. Our ships are designed and equipped according to all legal safety requirements. We broadcast safety information via an audio system to ensure that everyone is aware of the procedures in case of an emergency. We also have clear and prominent signs to indicate evacuation routes.

At Blu Navy, we have dedicated specific areas and adopted solutions such as stair lifts, lifts and hoists to facilitate access on board our ships for people with reduced mobility. We want to ensure that every passenger can enjoy a comfortable and smooth journey.

We kindly ask that dogs be muzzled and kept on a leash during the journey or that they remain comfortably inside their carrier. For cats, they must be kept inside their carrier. These measures are important to ensure a pleasant and safe journey for all passengers, including your four-legged friends.

To ensure a comfortable experience for all passengers, we allow a maximum of one pet per passenger. Therefore, you may bring one dog or cat with you during your trip.

Yes, absolutely! We are happy to welcome dogs and cats on board our ferries to the Island of Elba. However, to ensure the safety of all passengers, we kindly ask that animals remain in the designated areas on the outside of the ship.

Yes, absolutely 😀! The bar on board the ferries to the Island of Elba offers comfortable seating where you can sit and soak up the view while you enjoy your favourite drink.

The bar on board the ferries to the Island of Elba offers a selection of snacks, hot sandwiches and desserts to satisfy your cravings during the crossing.

In the bar on board the ferries to the Island of Elba you can find a wide variety of drinks, including coffee, iced drinks and alcoholic beverages such as classic cocktails and fine wines.

To obtain your personal “Second Home” promotion card, you must provide the following documents: an up-to-date copy of the your property’s Land Registry certificate, a copy of your identity document, your telephone number and your email address. Once the documents have been sent to the specified email address, you will receive your card, which will be valid for two years from the date of issue.

If you are the owner of a property on the Island of Elba, you can benefit from a 30% discount on the regular fare for journeys with or without transport. To request the discount card, send an e-mail to [email protected] and follow the procedure by providing the required documents.

With Blu Navy’s Fidelity Cards, you have direct access to exclusive offers and benefits. Select the card that best suits your needs and you will receive a card that is personalised to you.

Da Piombino

A Portoferraio

QUESTIONS AND ANSWERS

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Da Piombino

A Portoferraio

Departure and return Departure

QUESTIONS AND ANSWERS

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Can I get my ticket on board?

Are there any concessions for other holders of a second home on the Island of Elba?

How can I include a trailer in my booking?

Are documents required for travelling while pregnant?

Can I stay in my vehicle during the crossing?

Where does the ship leave from?

Can a minor passenger travel alone?

Is it possible to swap routes?

How can I register?

Infants and children on board: are their identity documents necessary?

How does the Second Home Card work?

How can I apply for the new Second Home Promotion Card?

My Second Home Promotion Card is not working

Is it possible to get an invoice?

Can I change the date and time of my ticket?

I can’t go, I would like to cancel my ticket.

Can I change my means of travel?

Can I change my ticket details?

Can I take an LPG vehicle on board?

How does the “leave earlier leave later” option work?

Are any documents required to bring my pet on board?

Can my pet travel with me?

How do I access my personal area?

Are there big tables to work at?

Is the ship equipped with other useful services for people who want to work?

Does the ship have Wi-Fi?

Can I smoke in the open areas?

What open areas are available on the ships?

What kinds of activities are available in the open areas?

Can I change the volume on the on-board television?

How can I watch television on board?

What television channels are available?

How can I contact the on-board assistant?

What can I ask the on-board assistant?

Where can I find an on-board assistant?

What are the embarkation and disembarkation times for cars on board Blu Navy ferries?

Can I stay in my car during the crossing with the Blu Navy ferries?

What is the deadline for using this service?

How can I use this service?

How does the “leave earlier leave later” service work?

Can I sit on the outside benches during the entire crossing to the Island of Elba?

Can I bring pillows or blankets to make my seat more comfortable?

Can I reserve a specific seat on board Blu Navy ferries to the Island of Elba?

Are there additional charges for loading my motorcycle on board Blu Navy ferries?

Do I have to book in advance to load my motorcycle on board Blu Navy ferries?

What types of motorcycles are allowed on board Blu Navy ferries to the Island of Elba?

Are there additional charges for loading my bicycle on board Blu Navy ferries?

Do I have to book in advance to load my bicycle on board Blu Navy ferries?

What types of bicycles are allowed on board Blu Navy ferries to the Island of Elba?

How can Blu Navy ensure an enjoyable trip for the whole family?

What safety measures are in place in the children’s play area on the ferry?

Is it suitable to travel with children on the Blu Navy ferry Acciarello?

What happens if my journey is delayed?

What happens if I cancel my ticket within a certain period of time?

Can I request a refund for my ticket?

How are persons with reduced mobility assisted during the journey?

What preparations are in place for possible emergency situations on board?

What accessibility measures have been implemented to facilitate passengers with reduced mobility?

What are the restrictions for dogs and cats on board the ferry?

Is there a limit to the number of pets I can take with me?

Can I bring my pet on board the ferry to the Island of Elba?

Can I enjoy the view while drinking at the bar on board?

What food is available in the bar on board the ferries to the Island of Elba?

What drinks are available in the bar on board the ferries to the Island of Elba?

What documents are needed to apply for the personal card associated with the “Second Home” promotion?

How can I get a 30% discount on travel if I own property on the Island of Elba?

What advantages does Blu Navy offer through its Fidelity Cards?

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